European Commission

European Commission


1. Information about the procurement

ICT Solution: Modernization of customer information systems

The project consists of modernizing the customer information system and implementing new technologies, such as IoT and SmartMetering. This will innovate the way in which Canal de Isabel II interacts with its clients, more specifically, through the digital transformation of the actual system that provides services to more than a million clients and which invoices near €4,000,000.000 per working day.

  • Canal de Isabel II is regarded as being a driving force of the Spanish water market. It is a prestigious and sizeable company which intends to be the first in Spain to use ICT innovation for a very big IT project. The project will have a significant impact for the water supply companies.

Key technologies:

  • Internet of Things
  • Smart metering

Type of innovation procurement: Public Procurement of Innovative Solutions – PPI  

Timeframe:  Sep 2017 –  Sep 2018

Budget invested by the procurer: € 50,000,000

More information:

Scope: pending

Open market consultation: pending

Call for tender: pending

2. Type of assistance provided by eafip

To the specific tender: support in the preparation phase including an open market consultation.

To the general procurement of the organisation: best practices for innovation procurement, development of a business case and contract management.

A new initiative launched by European Commission

and implemented by Stella Consulting and Corvers - Commercial & Legal Affairs